April 24, 2024


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Commentary: E-learning sees no smooth sailing in Malaysia and Indonesia

SHAH ALAM: Governments and companies across the world have responded to the COVID-19 pandemic with cancellations of public events and closures of offices, restaurants, museums, schools and universities to avoid masses from gathering.

As of Apr 7, over 1.3 million cases and more than 73,000 deaths have been recorded worldwide.

Education institutions around the world have responded to school closures by holding their classes online to ensure that students will still be able to study at home.

In the United States, more than 200 universities cancelled in-person classes and moved online.

READ: Commentary: The big shift towards e-learning as US universities move classes online amid coronavirus fears

Asian countries are also experiencing a similar trend.

In Southeast Asia, several schools have been closed amid the worsening case of COVID 19 in the region, and many universities shifted in-person classes to online learning as an effort to limit further transmission of the pathogen.

This sudden change to online teaching has raised concern among many teachers and professors in Southeast Asia. 

Even though the world has become hyper-connected and internet penetration continue to increase every year, in Southeast Asia like in many other developing regions, a large segment of the population doesn’t have access to the Internet and electronic devices.

READ: Commentary: Restrictions on movements in some Southeast Asian countries to fight COVID-19 have been patchy, even scary


The term “digital divide” has been used to define a gap in access to or use of Internet devices.

If we’re looking at the Internet penetration in our region, only three countries have over 80 per cent Internet penetration, with Singapore leading the statistics, followed by Brunei and Malaysia.

Passers-by hold their mobile phones as people take a selfie photo using a smartphone, with Singapor

Passers-by hold their mobile phones as people take a selfie photo using a smartphone, with Singapore’s central business district skyline, in Singapore, May 10, 2019. (Photo: REUTERS/Kevin Lam)

For countries like Indonesia, the most populous nation in the region, only 56 per cent – 150 million of its 268 million population – have access to the Internet.

Thailand, Myanmar, and Vietnam also have less than 60 per cent Internet penetration, with 57 per cent, 39 per cent and 38 per cent respectively in 2019.

While statistics show increased penetration every year, many people in Southeast Asia still cannot afford unlimited and stable Internet connection. Even people with access to the Internet experience some infrastructural divide.

We can see the infrastructural gap through several circumstances, including the discrepancy of Internet speeds in different regions. People in the city centres often enjoy significantly faster Internet compared to those living in less developed areas.

READ: Commentary: Three overlooked facts behind Indonesia’s high COVID-19 death rate

READ: Commentary: COVID-19 self-isolation is punishing the poor in Indonesia

For example, in Kuala Lumpur, people are enjoying high-speed Internet up to 800 megabytes per second. At the same time, in Sarawak (East Malaysia), the Internet speed is much slower, with some areas in the state without any access to Internet service. 

When it comes to online courses, this discrepancy will affect students’ access to education. UNESCO recently noted that school closures in Asia due to coronavirus have put millions of children falling behind in education as classes shift online.


I tried to look at any policies related to school shutdowns and pandemic in Southeast Asia. I failed to find a policy on online teaching except existing e-learning policies for universities.

Most universities in Indonesia’s most populated island Java have gone online following the COVID-19 outbreak.

While universities may resort to online courses, most schools in primary and secondary levels in Indonesia do not have the resources and infrastructure to go online, forcing these students to study at home on their own.

In Malaysia, the government has instructed the closures of all schools, universities and colleges from Mar 18 to Apr 14 as an effort to contain the spread of coronavirus in the country.

Schools and universities in other Southeast Asian countries like Singapore, Thailand, Vietnam and the Philippines are adopting and considering the same approach.

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People around the world are turning to technology to stay connected during lockdowns, including

People around the world are turning to technology to stay connected during lockdowns, including connecting with friends and learning online AFP/YASSER AL-ZAYYAT

Even when online access is there, some challenges persist.

As a developing region, in Southeast Asia, many students are from economically vulnerable families. Their access to computers are limited to school-provided computer labs, and many do not have access to unlimited Internet on their mobile devices.

I asked my students in Universiti Teknologi MARA in Malaysia about the possibilities of having online classes due to coronavirus.

Some from East Malaysia were worried that their Internet connection would not suffice to support online learning.

Many raised concerns about the quality of learning experience and the fears over the accessibility of paid software when working off-campus.

READ: Commentary: No ordinary disruption – a rising generation meets the coronavirus

READ: Commentary: COVID-19 could shrink earnings of 2020 graduates for years to come

My friends who teach elementary and high schools said some of their students don’t have access to the Internet, making them unable to join online learning.

Other schools and universities in other countries in Southeast Asia may face similar challenges or worse if they suffer from more significant digital divides.


Governments in Southeast Asia must address several issues when it comes to designing a better action plan to assure all students are well taken care of should another pandemic happens in the future.

Minister Ong Ye Kung Toa Payoh School 8

Minister for Education Ong Ye Kung praticising good personal hygiene with students at First Toa Payoh Primary School. (Photo: Hanidah Amin)

First, Southeast Asian governments should develop a proper action plan for pedagogy during a crisis such as a pandemic outbreak. They could work closely with major technology providers to ease the impact of school closures on education.

Second, governments should increase Internet penetration in rural areas by providing affordable remote satellite for Internet connection. To reduce costs, schools can introduce intermittent access.

Third, governments could introduce an “affordable device programme” by giving special incentives to industry players, to ensure that all families own at least one compatible device for e-learning.

READ: Commentary: The rise of the digital economy – and how education may be transformed

READ: Commentary: Still reeling from Duterte’s war on drugs, Manila’s poor hit hardest by COVID-19

Educators must also tailor their class based on the needs of their students. They should ask if their students have appropriate devices for online learning, and if they have a stable Internet connection. 

If students do not have the means to stream lessons online, teachers could consider recording short lectures or audio podcasts instead.

Educators should also ensure that their students can allocate time to work on their lessons, considering they are not in school, and are facing a lot of distractions at home.

If students are struggling with e-learning, we as educators are responsible in assisting them to ensure that they will be able to partake in lessons eventually.

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Nuurrianti Jalli is a senior lecturer at the Faculty of Communication and Media Studies, Universiti Teknologi MARA. This commentary first appeared on The Conversation.

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